Job Description

Job Description

Job Description

The Receptionist Front Desk will serve as the first point of contact in a healthcare facility, providing professional, bilingual support to patients and visitors. This role involves managing appointment schedules, handling multi-line phone systems, verifying insurance and health benefits, and delivering exceptional customer assistance. Reporting directly to the Office Manager, the receptionist plays a key role in maintaining smooth office operations and creating a welcoming environment for all.

Responsibilities

• Greet and assist visitors in a professional and friendly manner
• Handle multi-line phone operations to manage incoming calls and inquiries
• Schedule and coordinate patient appointments and calendars
• Verify patient insurance and health benefits accurately
• Provide general customer assistance, addressing questions and concerns
• Perform data entry and maintain accurate office records
• Coordinate effectively with healthcare staff and management

Preferred Qualifications

• Entry-level experience in administrative support within a medical office
• High School Diploma or equivalent
• Proficiency with Microsoft Office Suite
• Strong customer service orientation
• Experience using multi-line phone systems
• Excellent time management and organizational skills
• Effective communication and problem-solving abilities
• Ability to multitask efficiently in a fast-paced environment
• Bilingual proficiency required

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