Job Description
Description:
Advanced Dermatology, P.C is seeking a Full-Time Medical Appointment Scheduler to join our Call Center team in Commack.
As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.
Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Assist patients on the phone with appointments and medical inquiries.
· Exudes confidence with a steady pace, professional tone, and call control.
· Clarifies patient requests to accommodate immediate needs and preferences.
· Demonstrates CS best practices thru effective presentation skills & phone etiquette.
· Understands patient priorities thru questioning techniques, active listening, and restatement.
· Adapts to call flow based on patient requests and priorities.
· Understands medical scheduling as it relates to insurance plans and types of appointments.
· Optimizes provider schedules with efficient scheduling.
· Collects patient demographics, insurance plans and reasons for visit.
· Runs insurance eligibility and updates plans, as needed.
· Handles requests for Rx refills & coordinates with in-house MA’s.
· Updates account records with concise and detailed notes.
· Partners with medical offices and MA’s.
· Achieves call volume and average handle time targets
· Consults with Team leaders & Supervisors to resolve escalated requests
Please note this is not a remote position.
Requirements:Education - High School Diploma or Equivalent
Experience - One (1) year of experience as a qualified Medical Receptionist. Dermatology experience a plus.
Computer skills - Microsoft Office Suite, EMA PM and EMR a plus.
Benefits:
Medical, Dental, Vision & Life Insurance
PTO
Paid Holidays
401K
...School Business Administrator/Board SecretaryNorthern Valley Regional High School District, serving 2,500 students with two high schools and a regional special education program, seeks an experienced Business Administrator/Board Secretary with the following qualifications...
...Automotive Group is seeking a detail-oriented and organized Billing Clerk to join our team. The ideal candidate will ensure accurate... ...and commitment, Schumacher is the place. A valid driver's license. All applicants must pass pre-employment testing to qualify for...
...provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and... ...based out of headquarters in Strongsville, Ohio. The UI/UX Designer Intern works as part of a product team to transform business...
...in office and be actively licensed and credential-ready Psychiatric Mental Health Nurse Practitioner (PMHNP-BC). The role combines psychiatric expertise... ...in a private, HIPAA compliant location and in person. TRAVEL REQUIREMENTS Commuting to and from clinic...
...and enabling creators to live off their workfinally being paid in proportion to the value they create. That shift is accelerating: Unilever's CEO has said the company will move roughly half of its ad budget into social and creatorsUnilever is among the world's largest...