Job Description

Core Responsibilities

• Manage and support EDI processes and integrations within the IBM Sterling B2B Integrator environment.
• Monitor EDI transactions and trading partner connections to ensure reliable and timely data exchange.
• Configure, maintain, and troubleshoot EDI business processes, maps, and integrations.
• Support data exchange through Value-Added Networks (VANs) and other connectivity mechanisms.
• Investigate and resolve EDI transaction failures, transmission issues, mapping errors, and connectivity problems.
• Coordinate with internal teams and external trading partners to troubleshoot and resolve EDI-related issues.
• Support onboarding, configuration, testing, and maintenance of new and existing trading partner integrations.
• Monitor transaction status, identify processing issues, and take corrective actions to minimize business disruption.
• Review EDI logs and transaction data to identify root causes and implement appropriate resolutions.
• Support EDI testing, validation, and deployment activities across development, test, and production environments.
• Maintain technical documentation for EDI processes, trading partner configurations, mappings, and support procedures.
• Ensure EDI processes follow established security, operational, and data-exchange standards.
• Participate in production support, incident resolution, and continuous improvement initiatives.
• Collaborate with application, infrastructure, integration, and business teams to improve EDI reliability and performance.

Required Qualifications & Experience

• 5+ years of experience in EDI integration, production support, or related integration technologies.
• Strong hands-on experience with IBM Sterling B2B Integrator.
• Experience supporting EDI transactions and trading partner integrations.
• Experience working with VANs, SFTP, AS2, FTP/FTPS, or similar data-transfer protocols.
• Strong understanding of EDI standards such as X12 and EDIFACT.
• Experience troubleshooting EDI mappings, business processes, connectivity, and transaction failures.
• Experience with EDI monitoring, production support, incident management, and root-cause analysis.
• Strong understanding of B2B integration concepts and data exchange processes.
• Experience supporting trading partner onboarding, testing, and implementation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and documentation skills with the ability to work effectively with technical and business stakeholders.

Preferred Qualifications

• Experience with IBM Sterling File Gateway or related Sterling products.
• Experience with EDI mapping and transformation tools.
• Familiarity with APIs, web services, and modern integration technologies.
• Experience with enterprise integration monitoring and operational support.
• Experience working in large-scale enterprise environments with high-volume EDI transactions.

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